Refund Policy

You may request a refund within 7 days of the original purchase date. Refund requests made after 7 days may not be eligible, except where required by applicable consumer protection laws.

A refund request may be considered in situations such as:

• A technical issue prevents the service from working and our support team cannot resolve it.
• A duplicate payment was made.
• An incorrect order was placed and has not yet been activated.
• The service cannot be successfully activated after assistance from our support team.

Before requesting a refund because of a technical problem, please contact our support team and allow us a reasonable opportunity to investigate and resolve the issue. You can reach us at support@netroone.com or on WhatsApp.

Subscriptions that have been successfully activated, delivered and substantially used may not be eligible for a refund, except where required by applicable law.

You are responsible for checking that your device is compatible before purchasing. Our support team can help with compatibility questions before you buy — just contact us on WhatsApp.

To request a refund within the 7-day period, contact us by email at support@netroone.com or on WhatsApp and provide:

• Full name
• Email address used for the order
• Order information
• Purchase date
• Reason for requesting the refund

Each refund request is reviewed individually, and approval is not guaranteed. If a refund is approved, it will be returned through the original payment method whenever possible. Processing times may depend on your payment provider or financial institution.

Questions about this policy? We are here to help: