Legal

Privacy Policy

Your privacy matters to us. This policy explains what information Netroone collects, why we collect it, and how we protect it.

Last updated: September 2026

Introduction

This Privacy Policy applies to the Netroone website and the support we provide to our customers. By using our website or contacting us, you agree to the practices described below.

Information We Collect

We only collect the information you choose to share with us when you contact us, place an order, or request support. We do not collect more information than is necessary to provide our service.

Contact Form Information

When you contact us through the website, we may collect:

  • Full name
  • Email address
  • Subject
  • Message
  • Order information when necessary for customer support

Order and Subscription Information

When you order a subscription, we keep the details needed to activate, manage and support it, such as the plan selected, the subscription duration and the contact details you provided.

Technical Information

Like most websites, our hosting provider may automatically process basic technical data such as your browser type, device type and IP address in order to deliver the website securely and reliably.

Cookies

Our website may use essential cookies or similar technologies required for it to function properly. We do not use cookies to sell your personal information.

How We Use Your Information

  • To respond to your questions and requests
  • To activate and manage your subscription
  • To provide customer and technical support
  • To keep our website and service secure

Customer Support

When you contact us by email or WhatsApp, we use the information in your messages only to assist you and resolve your request.

Email Communications

We may send you emails related to your order, subscription or support request. We do not send unsolicited marketing messages without your consent.

Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to keep your data safe.

Data Retention

We keep your information only for as long as necessary to provide our service, handle support requests and meet any legal obligations. After that, it is deleted or anonymised.

Third-Party Services

We may rely on trusted third-party providers, such as website hosting, email delivery and messaging services like WhatsApp, to operate our service. These providers process data according to their own privacy policies.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to certain uses of it. To make a request, contact us at support@netroone.com.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please reach out:

WhatsApp Support

Contact us on WhatsApp